NATIONS - Field Technician 1 (Junior Field Service Engineer B)

Employment Type

: Full-Time


: Engineering

Job Description

The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. The following are principal duties of the Field Engineer:

Position Responsibilities:

  • Deskside Support which includesProvide on-site support for deployment and security remediation functionsGather analyze, and report end-user support trends Provide desktop, application and network application incident resolution Manage user installation and relocations requestsAsset Inventory SupportConduct physical inventory of assetsConduct scheduled and random electronic inventoriesAssist in receiving and receipting propertyTransfer of property to other organizationsProcess computer equipment for excess and dispositionDisposal Preparation SupportEnsure disposal policies and procedures are employedEnsure every device is wiped/degaussed prior to site removalEncryption ServicesAdminister and manage encryption tools application serverEnsure laptops are properly encryptedEncrypt laptops discovered without encryptionProvide password recovery for encrypted deviceVideo Conferencing and Audio/Video O&MTroubleshoot system problems and repairsWork with support staff for remote troubleshooting and repairsAssist in setting up presentation devices and Video Conference unitsSet up, ensure functionality, be available during events and shut down video conferencesLocal On-Site CablingRestart wiring closet cabling electronics including switches or other network devicesReplace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch bladesOverseas Site Support (Depends on Position)
  • Wireless ServicesAssist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support ticketsProvide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping support
  • Service Center ServicesEnsure IT services are rendered/tested for telework users using VPN and CITRIX servicesProvide remote support services for telework/home usersSupport pre/post application releases
  • Account Management Services
  • Hardware Incident ResolutionIdentify and resolve hardware incidents and service requests of a consumable part
  • Required Qualifications

  • US Citizen
  • High School Diploma or equivalent
  • Minimum 1 year experience troubleshooting software and hardware in a customer service roles
  • High degree of technical proficiency
  • Excellent problem solving skills and analytical abilities 

    Clerance Suitability, Public Trust 




  • Desired Qualifications

    Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role

  • Certification in UNIX and Microsoft Operating Systems
  • Familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation
  • Familiarity with CLAIMS 3 (C3) system
  • Comptia Networking +
  • Comptia A+
  • If you feel you are qualified for this position, express interest by clicking the Apply button below (if you are viewing this position on the Salient CRGT website). If you are viewing this job posting outside of the Salient CRGT website, please visit: to express interest in this position through the Salient CRGT Careers page.

    Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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